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Returns &
Complaint


Revocation:

You have the right to withdraw from your purchase contract within 14 days without giving reasons

This is how easy the return is at Modellport Schweighofer:

  1. Packing
    Please pack the items that you want to return back into their original packaging before placing them in the package and return the goods in the original condition (undamaged, without traces of use and including all labels, in its original package). If your return is not flawless there will be deductions in the purchase price. Please be sure to return all parts including the original packaging when returning a good, otherwise we are not able to grant you a refund.
  2. Sign up
    Fill out our cancellation form and enclose it together with a copy of the invoice. Please note: Without an express declaration of intent and a copy of the invoice, we cannot process your revocation or can only process it with a delay - in such a case we have to charge a processing fee of EUR 29.00.
  3. Shipping the product
    If you have sealed the package well, you can give it sufficiently stamped to the post office.
  4. Wait for e-mail
    As soon as your return has been entered into the warehouse, we will inform you about further action. You will receive a confirmation with all details by email.

The use of the return form is optional and does not limit your right of revocation. The declaration of withdrawal must be addressed to:

MSG Online GmbH
Wirtschaftspark 9
A-8530 Deutschlandsberg
Austria

A revocation / withdrawal from the contract is possible for online purchases without exception within 14 days of receipt of the goods. In order to meet the deadline, you must send your return within 14 days. Please enclose the invoice and a clear declaration of intent with your package. ATTENTION: Without this, we can only process your return with a time delay and processing fees of EUR 29.90 will be incurred. If your return is not faultless (e.g. opening of seals, use beyond testing, soiling, damage to the goods or the original packaging,...) there will be deductions for the refund of the purchase price. Please make sure to return the entire scope of delivery of the returned product including the original packaging, otherwise we cannot refund the purchase price.

Please keep the receipt that you receive with the task of your package. In case of package loss, we need this for tracking. We assume responsibility once the package has reached our warehouse. You will be informed by e-mail as soon as we receive your package.

If you revoke the contract, we will repay you all the payments we have received from you, including the shipping costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of around fourteen working days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayments.

Please note, that the repayable shipping costs only include the cost of shipping the package to you. The reshipment from you to our headquarter is to be paid by you, in accordance with § 15 section 2 FAGG.

In the case of purchase contracts where we have not expressly offered to collect the goods ourselves in the event of cancellation, we may refuse repayment until we have returned the goods or until you have proven that you have returned the goods , depending on whichever is earlier.

Any expenses and costs caused by a declaration of cancellation or complaints which are not correctly declared are at your expense.


Delivery damage

Please check your shipment immediately upon acceptance.
In the case of damaged packages with apparent transport damage, please be sure to notify the delivery agent when accepting the goods and indicate that the damage is noted or refuse acceptance. If necessary, check the contents for completeness and damage in the presence of the carrier.
Please contact us by e-mail as soon as possible: service2@der-schweighofer.at.
Subsequent claims due to damage or missing content cannot be acknowledged. The reason for this is that we cannot assert our own claims against the freight carrier or the transport insurance.

Returns of LiPo batteries

If you wish to return a LiPo battery, please follow the steps at return of lipo batteries


Returns with voucher

Gift cards (ie vouchers that were purchased) are charged in the event of a return. You will be credited with your consent to the value of the return all or part of the voucher value to your customer account. Vouchers can not be redeemed in cash.

Promotional vouchers: Please note that a voucher will not be refunded if goods are returned in full or in part. Furthermore, certain promotional vouchers are only valid for the specified time period and within the framework of the associated advertising campaign.

Promotional articles: Please note that if you return an item purchased through an advertising campaign, the action becomes invalid. In other words, the claim for the free article or the savings expires.

You can always find detailed information on promotional vouchers under the respective conditions of participation.


Complaints and manufacturing guarantee

If you want to return goods, (if there is a delivery error or a damage to the package or the goods), this is a case of complaint. If the returned goods are not flawless there will be deductions in the purchase price. Please be sure to return all parts including the original packaging when returning a good, otherwise we are not able to grant you a refund.

Please ensure that your return (even in the case of a complaint) is sufficiently franked! In the case of returns which are not received by us free of charge, we will charge you for the occuring expenses.

Please registrer every return in writing!

We distinguish between faults and errors on the manufacturer side.

In case of errors on our side (for example wrong goods delivered) we exchange the goods and accept the additional shipping costs resulting from this.
In the case of complaints concerning the manufacturer (e.g. production defects), we forward the goods directly to the manufacturer/importer. As soon as we receive information, we will inform you immediately if we can send you a credit note or a substitute product, or whether a repair will take place. The manufacturer shall make the necessary compensation.

No liability is accepted for components that are not part of the original item. We therefore ask you to remove all components that do not belong to the original item before sending it to us.

Process flow:

  1. Login
      Please report your complaint in written form by sending an e-mail to service2@der-schweighofer.at. This mail should contain:
      1. Order number
      2. Article number of the damaged product
      3. Your full name
      4. Description of the problem
      5. If possible, photos to illustrate the error.
  2. Inspection
      We will deal with the problem and let you know if it makes sense to send the product back. If we are not sure, we forward the error description and the photo to the manufacturer and get their opinion (unfortunately this process is not possible with all manufacturers). This operation saves you money for returning a defective product that is not covered by the warranty.
      1. Packing
        Please pack the items that you want to return back into their original packaging and carefully wrapped in order to prevent damage.
      2. Enclose documents
        Fill out our cancellation form and enclose it together with a copy of the invoice. Please note: Without an express declaration of intent and a copy of the invoice, we cannot process your revocation or can only process it with a delay - in such a case we have to charge a processing fee of EUR 29.00.
      3. Shipping the product
        If you have sealed the package well, you can give it sufficiently stamped to the post office.
  3. Further procedure
      We will then wait for the feedback from the manufacturer. The processing time varies depending on the manufacturer, but is generally at least 2-4 weeks. If you do not receive a response within this time, please contact us by email and we will take care of determining the current status. We will then be informed by the manufacturer whether the complaint has been accepted or rejected and what the manufacturer can offer you. The manufacturer decides whether the item will be repaired or replaced within the framework of the statutory warranty. If the product is to be replaced but the same product is not available, you will receive a qualitatively equivalent model in the same price range as the product complained about. The manufacturer - and subsequently we - is/are not obliged to replace exactly the same model. If it turns out that the repair has to be carried out due to customer fault, you will receive a cost estimate. In the event of rejection, a processing fee of EUR 29 will be charged. You will then receive the product back as you sent it in. Upon acceptance and after payment of the cost estimate, your product will be returned to you immediately after repairs have been made or as soon as we receive a replacement, we will inform you about the further procedure or the return.